60611 | SEPTA Key (Fare Collection System/New Payment Technologies) (Various, SEPTA)

SEPTA Key New Payment Technologies $315M (Prior Years - FY2025)
The SEPTA Key project is modernizing SEPTA’s antiquated fare payment and collection system by replacing it with a system that utilizes contactless payment devices and readers. Fare Kiosks located in stations and other terminal locations improve customer convenience for fare instrument purchases. Key Cards are also widely available in retail establishments throughout the SEPTA service area and are reloadable via the following methods: 1) at Fare Kiosks or ticket offices; 2) automatically through an account with SEPTA; or 3) through an on-line transaction or the Call Center.
SEPTA Key is unique as it includes all of SEPTA’s service modes. SEPTA Key deployment is complete for Transit services (Bus, Trolley, Trackless Trolley, and High-Speed Lines). Regional Rail deployment is complete with Center City station fare lines, outer station platform validators and on-board conductor handheld sales devices accepting credit/debit cards. CCT deployment/ integration is complete. Parking Payment is partially deployed. Other completed features include school passes, Partner Portal for corporations, social service agencies & universities and mobile app ticketing for SEPTA Key. Key features still under development and being rolled out include upgraded Key Card readers, Key Tix, and contactless payment/mobile wallets. The SEPTA Key project will be completed in 2025.
SEPTA Key 2.0 Fare Payment System $240M (Prior Years - FY2034)
The SEPTA Key 2.0 Fare Payment System project will upgrade the existing system to a next-generation, account based electronic fare collection system which is necessary to meet future needs to provide a more flexible and secure back-office system as well as the replacement of obsolete field equipment. The goals and objectives of the SEPTA Key 2.0 Fare Payment System support the implementation of the SEPTA Forward Strategic Plan including: improve the customer experience with simple, intuitive interfaces; use modern technology to streamline operations & reduce fare evasion; improve financial controls; maximize system flexibility with an open architecture to integrate with other mobility providers; enhance data security; and deploy equitable fare policies. In addition to the System Upgrade, SEPTA Key 2.0 will also include the following:
-Parking System- To support revenue collection at SEPTA controlled parking lots and garages. The Parking System will be integrated with the new core Fare Payment System and provide open lot, garage, and permit parking.
-Continual Fare Media Order- This contract will provide for new forms of fare media inventory required to support future fare collection operations and sales. The types of fare media include Extended-Use Media (reloadable smart cards), Limited-Use Media (Disposable Smart media aka DSM), and Paper Tickets (QR-code).
-Building Access System- SEPTA will procure the supplies, equipment and software required to support building access at designated SEPTA facilities accessed by SEPTA staff, contractors and building tenants.
-Call Center Operations- The build-out, equipping, and staffing of a call center to process inbound calls and contacts from SEPTA Key customers
The total program cost is $555M. Funding is programmed as follows: Prior year funds in the amount of $335M and $220M in FY 2025 through FY 2034.
Project status updates are available online at https://www.septakey.org/

No milestones are available for this project.